Take control of your customer support
with an audit.
Understand exactly where you are struggling
and get tailored solutions.
Facing these challenges?
Scaling your support operations while your business is growing
Increased amount of complaints and churn, low customer satisfaction
Worrying about your customer support team and its performance
Messy processes and a lack of ownership
Not meeting your support KPI goals
WHAT will you GET?
Understand exactly why your customer support is struggling
The audit will provide a thorough understanding of all aspects of your customer support, including a ticketing system, reporting, KPIs, escalation processes, workflows, cooperation with other teams.
Benchmark your current operations
Based on the audit, I will benchmark your customer support department against current best practices and establish a development program to improve its performance.
Get Specific Advice
You will receive tailored advice focusing on specific and effective ways of improving and optimizing your customer support function to achieve set goals.