Say Goodbye to Customer Support Chaos.

Let’s Turn Your Operations into a Growth Engine 📈 !

Streamlining Support for Business Growth

Customer support is more than solving problems. It’s a powerful lever for growth. By creating scalable, efficient systems, I help businesses deliver exceptional customer experiences that drive loyalty and results.

From reducing response times to optimizing team performance, I’ll help you transform support operations into a growth engine that delivers measurable impact.

Let’s transform your support operations together!

Hi, I’m Jonna!

With over 15 years of experience, I specialize in streamlining processes, improving efficiency, and creating customer support systems that scale with your business. I scaled support operations to handle a 3.8x increase in ticket volume, supporting a nearly 2x growth in revenue.

I’ve established and scaled customer support teams from scratch, worked with diverse industries, and spent over a decade configuring Jira Service Management (JSM) to support complex business needs.

I am excited to share my expertise with you!

More about me

Services

On Demand

When your customer support team is overwhelmed and you need immediate help, I’m here for you.

Whether you need a fresh set of eyes to assess your current setup or training to upskill your team, I provide the guidance and support you need to get back on track.

I’ll work alongside your team until we’ve solved the issue and you’re operating at your best.

On a Mission

Need someone to both build and run your customer support team?

As your first dedicated support person, I’ll lay the foundation for your operations and be right there on the front lines, handling customer inquiries.

With my extensive experience in both leading support teams and providing direct support, I’ll implement best practices, create efficient workflows, and ensure your customers are well taken care of from day one.

You get the best of both worlds: strategic oversight and hands-on customer service—so you can focus on growing your business.

Customer Support Audit

Is your customer support functioning at its best? In a detailed audit, I’ll assess your current operations, identify inefficiencies, and provide a tailored action plan to optimize your support.

The result: more streamlined processes, happier customers, and a support team that’s aligned with your business goals.

If you’re using Jira Service Management or considering it, I’ll help you configure workflows that fit your unique needs.

With my deep expertise in both customer support and JSM, I ensure that your system is set up to maximize efficiency, customer satisfaction, and scalability.

Jira Service Management Consulting

Why Companies Trust Me to Transform Their Support

When it comes to customer support, I bring a combination of strategy, experience, and practical expertise. Whether I’m building support operations from scratch, optimizing workflows, or helping you get the most out of Jira Service Management, I focus on delivering real, measurable results tailored to your needs.

Here’s how I can help you achieve better results:

Proven Experience: I’ve built and scaled customer support teams twice, navigating growth from startups to global operations.
Efficiency First: My focus is on creating support processes that save time, reduce costs, and keep both customers and teams happy.
JSM Expertise: With over a decade of experience in Jira Service Management, I can configure workflows tailored to your business, making it easier to handle complex support needs.
Customer-Centric Approach: I transform support into a seamless, customer-pleasing experience that powers retention and revenue growth
Hands-On Execution (When Needed): For businesses starting from scratch, I’m not just a strategist—I’m also ready to step in as your first support agent while building the foundation for a scalable operation.

If you’re looking for someone who can transform your customer support into a competitive advantage, let’s connect and make it happen.

"We hired Jonna to assist us in putting more structure to our existing Customer Support Operations. She is clearly an expert in this domain and not only gave us great ideas but also helped to implement them in our organization. I can now concentrate more on my core tasks. Jonna is professional, reliable and a pleasure to work with!"

Nick Golovin, CEO, Data Virtuality GmbH