4 (+1) Signs Your Customer Support Operations Are Broken
High employee turnover & lack of training, long wait times, and inconsistent responses increase customer acquisition costs & hurt retention.
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Resources for Crafting Kick-Ass Support Operations that
Scale, Shine, and Save.
- Apr 9
- 5 min
Retain Your Talent: The Link Between Efficiency and Happiness in Support
How can you ensure that your support staff is not just surviving, but thriving?
- Dec 14, 2022
- 4 min
5 Tips for Making Your Knowledge Base User-Friendly
5 tactics to make sure your knowledge base is useful and users can find answers fast.
- Nov 25, 2022
- 4 min
9 Tips to Manage Customer Support During Peak Times
At the end of each year, your customers are trying to close their wildest business goals, and your company is trying to hit its own...
- Nov 20, 2022
- 5 min
How to Build Trust and Understanding Between Product and Support?
Individual activities support the goal of trust. These include aspects like honesty, respect for one another, and dependability.
- Nov 8, 2022
- 4 min
The 3 R’s to Incentivize Product and Support Collaboration
In SaaS business, collaboration between teams has a huge impact on the customer experience. But what motivates teams to work together?
- Nov 1, 2022
- 4 min
3 Practical Ways to Boost Knowledge Sharing Between Product and Support
Here are 3 ways to make knowledge sharing happen between product and support!
- Oct 18, 2022
- 6 min
How to Build a Collaboration System Between Product and Support?
There's no denying that collaboration between a product team and a support team is key for any SaaS business. But where do you start?
- Oct 6, 2022
- 4 min
4-Step Recipe for an Efficient Product & Support Collaboration
Silos between support and product teams make it harder to resolve issues or prioritize features.
- Sep 7, 2022
- 3 min
What is a customer satisfaction score - and should it matter?
When running customer support operations, it is important to be able to measure its success and performance and spot areas for...
- Aug 7, 2021
- 3 min
5 tips on how to optimize processes
Inefficient processes in Customer Support can increase your headcount or slow down the response/resolution times to your customers....
- Feb 19, 2020
- 3 min
Speed Up Your Customer Support with These 5 Tips
The importance of how customers see and experience the product or service is without a doubt getting more important each year. Even...
- Jul 21, 2019
- 4 min
4 Elements of Perfect B2B Customer Support
4 game-changing elements that can make or break your customer support!
- May 5, 2019
- 4 min
Getting started: Step 5 - Identity
Your Customer Support's identity is a compass, which you use to check if your support operation is performing as planned.
- Apr 28, 2019
- 3 min
5 Ways To Increase Your Customer Support Team’s Knowledge
5 practical ideas to have knowledgeable support representatives, and keep their knowledge up to date.
- Apr 21, 2019
- 4 min
Getting started: Step 4 - The why
So, your business is running, and your customer support team is handling incoming inquiries. Suddenly, the amount of customer inquiries...
- Apr 8, 2019
- 4 min
Getting started: Step 3 - Availability
There is a saying “The best service is no service.” When everything works smoothly in the background and customers have enough...
- Mar 24, 2019
- 4 min
Getting started: Step 2 - Write
Keeping written documents of questions, answers, and information is key when it comes to running a support department successfully. No...
- Mar 6, 2019
- 3 min
Most Frustrating Aspect of a Poor Customer Service Experience?
When a company offers support services to its clients, it needs to do everything to ensure their customers’ needs and requirements are...
- Feb 25, 2019
- 3 min
Getting started: Step 1 - Plan
Planning is the first important step towards creating a strong support function for your business. Before getting your hands dirty and...
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