In today's market, excellent customer support isn't just optional—it's essential. Yet, many businesses struggle to optimize their support.

High employee turnover & lack of training, long wait times, and inconsistent responses increase customer acquisition costs & hurt retention.

How can you ensure that your support staff is not just surviving, but thriving?

5 tactics to make sure your knowledge base is useful and users can find answers fast.

At the end of each year, your customers are trying to close their wildest business goals, and your company is trying to hit its own...

Individual activities support the goal of trust. These include aspects like honesty, respect for one another, and dependability.

In SaaS business, collaboration between teams has a huge impact on the customer experience. But what motivates teams to work together?

Here are 3 ways to make knowledge sharing happen between product and support!

There's no denying that collaboration between a product team and a support team is key for any SaaS business. But where do you start?

Silos between support and product teams make it harder to resolve issues or prioritize features.

When running customer support operations, it is important to be able to measure its success and performance and spot areas for improvement

Inefficient processes in Customer Support can increase your headcount or slow down the response/resolution times to your customers.

My top 5 tips to make sure the customers receive support faster.

4 game-changing elements that can make or break your customer support!

Your Customer Support's identity is a compass, which you use to check if your support operation is performing as planned.

5 practical ideas to have knowledgeable support representatives, and keep their knowledge up to date.

Be curious to learn why your companies are contacting you. This can be done by tracking support requests.

Choosing a right channel for your SaaS customer support is important: meet the customers needs.

Keeping written documents of questions, answers, and information is key when it comes to running a support department successfully.

Resent report from Microsoft shows that customers are unsatisfied by the support representative’s knowledge or need to repeat information.