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Resources for Crafting Kick-Ass Support Operations that
Scale, Shine, and Save.

4 (+1) Signs Your Customer Support Operations Are Broken

High employee turnover & lack of training, long wait times, and inconsistent responses increase customer acquisition costs & hurt retention.

Retain Your Talent: The Link Between Efficiency and Happiness in Support

How can you ensure that your support staff is not just surviving, but thriving?

5 Tips for Making Your Knowledge Base User-Friendly

5 tactics to make sure your knowledge base is useful and users can find answers fast.

9 Tips to Manage Customer Support During Peak Times

At the end of each year, your customers are trying to close their wildest business goals, and your company is trying to hit its own...

How to Build Trust and Understanding Between Product and Support?

Individual activities support the goal of trust. These include aspects like honesty, respect for one another, and dependability.

The 3 R’s to Incentivize Product and Support Collaboration

In SaaS business, collaboration between teams has a huge impact on the customer experience. But what motivates teams to work together?

3 Practical Ways to Boost Knowledge Sharing Between Product and Support

Here are 3 ways to make knowledge sharing happen between product and support!

How to Build a Collaboration System Between Product and Support?

There's no denying that collaboration between a product team and a support team is key for any SaaS business. But where do you start?

4-Step Recipe for an Efficient Product & Support Collaboration

Silos between support and product teams make it harder to resolve issues or prioritize features.