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Resources for Crafting Kick-Ass Support Operations that
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The Benefits of a Customer Support Strategist

In today's market, excellent customer support isn't just optional—it's essential. Yet, many businesses struggle to optimize their support.

5 min read

High employee turnover & lack of training, long wait times, and inconsistent responses increase customer acquisition costs & hurt retention.

6 min read

How can you ensure that your support staff is not just surviving, but thriving?

5 min read

5 tactics to make sure your knowledge base is useful and users can find answers fast.

4 min read

At the end of each year, your customers are trying to close their wildest business goals, and your company is trying to hit its own...

4 min read

Individual activities support the goal of trust. These include aspects like honesty, respect for one another, and dependability.

5 min read

In SaaS business, collaboration between teams has a huge impact on the customer experience. But what motivates teams to work together?

4 min read

Here are 3 ways to make knowledge sharing happen between product and support!

4 min read

There's no denying that collaboration between a product team and a support team is key for any SaaS business. But where do you start?

6 min read

Silos between support and product teams make it harder to resolve issues or prioritize features.

4 min read

When running customer support operations, it is important to be able to measure its success and performance and spot areas for improvement

4 min read

Inefficient processes in Customer Support can increase your headcount or slow down the response/resolution times to your customers.

3 min read