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Resources for Crafting Kick-Ass Support Operations that
Scale, Shine, and Save.
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3 min read
Speed Up Your Customer Support with These 5 Tips
My top 5 tips to make sure the customers receive support faster.


4 min read
4 Elements of Perfect B2B Customer Support
4 game-changing elements that can make or break your customer support!

4 min read
Establishing Your Customer Support Voice
Your Customer Support's identity is a compass, which you use to check if your support operation is performing as planned.


4 min read
5 Ways To Increase Your Customer Support Team’s Knowledge
5 practical ideas to have knowledgeable support representatives, and keep their knowledge up to date.

4 min read
Discovering the Reasons Behind Customer's Contact
Be curious to learn why your companies are contacting you. This can be done by tracking support requests.

4 min read
How to Set Your Support Hours and Channels for Maximum Impact
Choosing a right channel for your SaaS customer support is important: meet the customers needs.

4 min read
Essential Steps for Creating a useful Knowledge Base
Keeping written documents of questions, answers, and information is key when it comes to running a support department successfully.


3 min read
The Impact of Lack of Knowledge in Customer Support
Resent report from Microsoft shows that customers are unsatisfied by the support representative’s knowledge or need to repeat information.

3 min read
What You Need to Consider Before Launching Your Support Operations
You need to have an understanding of the support you want to provide, boundaries and ticket flow for your SaaS business.


3 min read
“Best Service is No Service” vs. Using Support to Drive Business Growth
Customer support is a powerful mechanism to achieve success for your business and is undoubtedly an impactful investment.


3 min read
Enhancing Customer Loyalty in SaaS Through Exceptional Support
Customer loyalty in your SaaS business can be boosted with the help of your customer support department.
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