top of page
HOME
EBOOKS
Product & Support collaboration
How to setup customer support
BLOG
JSM POWER MOVES
ABOUT ME
Resources for Crafting Kick-Ass Support Operations that
Scale, Shine, and Save
.
BROWSE ALL ARTICLES
All Posts
(23)
23 posts
Consulting
(1)
1 post
Strategy
(4)
4 posts
JSM
(0)
0 posts
Self-service
(0)
0 posts
Knowledge management
(1)
1 post
Leadership
(1)
1 post
Reporting, Metrics, KPIs
(1)
1 post
Cross-funtional collaboration
(2)
2 posts
Foundations
(5)
5 posts
Customer Experience
(3)
3 posts
4 Elements of Perfect B2B Customer Support
4 game-changing elements that can make or break your customer support!
Customer Experience
4 min read
The Impact of Lack of Knowledge in Customer Support
Resent report from Microsoft shows that customers are unsatisfied by the support representative’s knowledge or need to repeat information.
Customer Experience
3 min read
Enhancing Customer Loyalty in SaaS Through Exceptional Support
Customer loyalty in your SaaS business can be boosted with the help of your customer support department.
Customer Experience
3 min read
bottom of page