Your Customer Support's identity is a compass, which you use to check if your support operation is performing as planned.

Be curious to learn why your companies are contacting you. This can be done by tracking support requests.

Choosing a right channel for your SaaS customer support is important: meet the customers needs.

Keeping written documents of questions, answers, and information is key when it comes to running a support department successfully.

You need to have an understanding of the support you want to provide, boundaries and ticket flow for your SaaS business.