Take control of your customer support
with an audit.

Understand exactly where you are struggling
and get tailored suggestions how to fix the them. 

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Facing these challenges?

Scaling your support operations while your business is growing

Worrying about your customer support team and its performance

Increased amount of complaints and churn, low customer satisfaction

Messy processes and a lack of ownership

Not meeting the support KPIs

Hi! I am Jonna

With over 20 years in customer support, including establishing two customer support departments from scratch,I have a wealth of experience in designing, implementing and leading outstanding customer support functions.
I am excited to share my expertise with you!

You can read more about my background from Linkedin.

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WHAT YOU will GET?

Understand exactly why your customer support is struggling
 

The audit will provide a thorough understanding of all aspects of your customer support, including ticketing systems, reporting, KPIs, escalation processes, workflows, cooperation with the product department, etc.

Benchmark your current operations
 

With acquired knowledge, I will develop a benchmark  of current performance and establish goals going forward.


 

Get Specific Advice
 

Based on the audit, you will receive tailored advice focusing on specific and effective ways of improving and optimizing your customer support function. 

The Customer Service Audit program is set to launch soon!
Join the waiting list to receive notification once the program become available, and get 10% off!

Thanks for joining!