of customers are willing to buy more and pay more for excellent customer service
of businesses are predicted to compete mainly on customer experience in 2020
of customers indicate that strong customer service is important to their choice of, and loyalty to, a brand
FACING these challenges?
Scaling support operations while your business is growing
Getting started with your customer support
Worrying about your customer support department and its performance
Lacking time and know-how on how to set up functional tools for customer support
Unclarity about costs, metrics to follow and how to measure performance
Low customer satisfaction
Messy processes and a lack of ownership
I can help!
"We hired Jonna to assist us in putting more structure to our existing Customer Support Operations. She is clearly an expert in this domain and not only gave us great ideas but also helped to implement them in our organization. I can now concentrate more on my core tasks. Jonna is professional, reliable and a pleasure to work with!"
CEO, Datavirtuality GmbH
OUTstanding customer support is not just what customer experiences.
it is as much about having efficient and effective internal
processes and systems
Be the business whose clients return again and again after contacting your customer support!