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Grow your business through excellent customer support
Customer-centric mindset without forgetting internal efficiency.


of customers are willing to buy more and pay more for excellent customer service



of businesses are predicted to compete mainly on customer experience in 2020


of customers indicate that strong customer service is important to their choice of, and loyalty to, a brand

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FACING these challenges?

  • Scaling support operations while your business is growing

  • Getting started with your customer support

  • Worrying about your customer support department and its performance

  • Lacking time and know-how on how to set up functional tools for customer support

  • Unclarity about costs, metrics to follow and how to measure performance

  • Low customer satisfaction

  • Messy processes and a lack of ownership

I can help!

"We hired Jonna to assist us in putting more structure to our existing Customer Support Operations. She is clearly an expert in this domain and not only gave us great ideas but also helped to implement them in our organization. I can now concentrate more on my core tasks. Jonna is professional, reliable and a pleasure to work with!"

 Nick Golovin

CEO, Datavirtuality GmbH

Hi! I am


With over 20 years in customer support, including establishing two customer support departments from scratch, I have a wealth of experience in designing, implementing and leading outstanding customer support functions. I am excited to share my expertise with you!


OUTstanding customer support is not just what customer experiences.

it is as much about having efficient and effective internal

processes and systems


You'll GET...

help to break down the process of designing and building a customer support function into easily digestible bites. 

You'll receive creative ideas and proven strategies to either set up or scale your customer support operations.

Be the business whose clients return again and again after contacting your customer support!


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