Hi! I'm Jonna
With over 20 years in customer support, including establishing two customer support departments from scratch, I have a wealth of experience in designing, implementing and leading outstanding customer support functions.
I am excited to share my expertise with you!
SUPPORT IS AN IMPORTANT PART OF YOUR BUSINESS,
NOT A MANDATORY EVIL
Over 95% of customers indicate that strong customer service is important to their choice of, and loyalty to, a brand. On average, 55% of customers are willing to buy more and pay more for excellent customer service. Be the business whose clients return again and again after contacting your customer support.
I help you to break down the process of designing and building a customer support function into easily digestible bites. I will deliver you creative ideas and proven strategies to either set up or scale your customer support operations.
During 30 minutes call we'll to discuss about your situation to see if there is a possibility for a cooperation. No strings attached!
Whether you are in start-up phase, or operate a business without an existing support function, I’ll help you to set up everything required to establish a fully operational customer support function.
You know that you should follow up quality of your support, but you do not have time? Let me help you and do that for you on regular basis!
If you feel your existing customer support operation could be optimized and improved, I’ll gladly audit your current support arrangements and suggest a range of improvements.
My Do-It-Yourself package is for those who love to get their hands dirty! You will receive my expertise and advice and a range of tools to help you establish your own customer support function.