FACING THESE CHALLENGES?
Scaling your support operations while your business is growing
Getting started with your customer support
Worrying about your customer support department and its performance
Lacking time and know-how to set up functional tools for customer support
Unclarity about metrics to follow and how to measure performance
Low customer satisfaction, complaints and churn
Messy processes and a lack of ownership
Who am I?
With over 20 years in customer support, including establishing two customer support departments from scratch, I have a wealth of experience in designing, implementing and leading outstanding customer support functions.
I have a knack for finding order in chaos and solving problems. In my approach, I am covering both dimensions of the support; customers and customer support agents.
I am excited to share my expertise with you!
"We hired Jonna to assist us in putting more structure to our existing Customer Support Operations. She is clearly an expert in this domain and not only gave us great ideas but also helped to implement them in our organization. I can now concentrate more on my core tasks. Jonna is professional, reliable and a pleasure to work with!"
Nick Golovin, CEO, Data Virtuality GmbH
When you need help, I am here.
You've got a customer support department that's struggling to keep up with the demands of your customers. You need help, and you need it now.
I can come in and consult on your existing team, or provide training for your current team so that they're better equipped to handle whatever comes their way.
I'm there for as long as it takes to solve whatever issue is keeping your customer support team from doing its best work!
on a mission
Imagine a combination of an experienced head of support and a support agent.
They have extensive knowledge and experience in their field, but they also know how to take care of your customers.
My mission is to start your customer support operations and implement best practices while answering your customer's inquiries.
And you can concentrate on other areas in your business!
I want to make sure you're getting the most out of your customer support efforts.
In a customer support audit, I will analyze your current customer support situation, processes, and challenges.
Based on the audit, you will receive a tailored report focusing on specific and effective ways of improving and optimizing your specific customer support function.