of customers are willing to buy more and pay more for excellent customer service
of businesses are predicted to compete mainly on customer experience in 2020
of customers indicate that strong customer service is important to their choice of, and loyalty to, a brand
FACING these challenges?
Scaling support operations while your business is growing
Getting started with your customer service
Worrying about your customer service department and its performance
Lacking time and know-how on how to setup functional tools for customer service
Unclarity about costs, metrics to follow and how to measure performance
Low customer satisfaction
Messy processes and a lack of ownership
I can help!
"We hired Jonna to assist us in putting more structure to our existing Customer Support Operations. She is clearly an expert in this domain and not only gave us great ideas but also helped to implement them in our organization. I can now concentrate more on my core tasks. Jonna is professional, reliable and a pleasure to work with!"
CEO, Datavirtuality GmbH
Hi! I am
With over 20 years in customer support, including establishing two customer support departments from scratch, I have a wealth of experience in designing, implementing and leading outstanding customer support functions. I am excited to share my expertise with you!
OUTstanding customer service is not just what customer experiences.
it is as much about having efficient and effective internal
processes and systems
help to break down the process of designing and building a customer support function into easily digestible bites.
You'll receive creative ideas and proven strategies to either set up or scale your customer support operations.
Be the business whose clients return again and again after contacting your customer support!