FACING THESE CHALLENGES?
Scaling your support operations while your business is growing
Getting started with your customer support
Worrying about your customer support department and its performance
Lacking time and know-how to set up functional tools for customer support
Unclarity about metrics to follow and how to measure performance
Low customer satisfaction, complaints and churn
Messy processes and a lack of ownership
Who am I?
With over 20 years in customer support, including establishing two customer support departments from scratch, I have a wealth of experience in designing, implementing and leading outstanding customer support functions.
I have a knack for finding order in chaos and solving problems. In my approach, I am covering both dimensions of the support; customers and customer support agents.
I am excited to share my expertise with you!
"We hired Jonna to assist us in putting more structure to our existing Customer Support Operations. She is clearly an expert in this domain and not only gave us great ideas but also helped to implement them in our organization. I can now concentrate more on my core tasks. Jonna is professional, reliable and a pleasure to work with!"
Nick Golovin, CEO, Data Virtuality GmbH
Consulting hours on your demand to solve already identified issues in your Customer Support department.
Get the help when you need it.
on a mission
Picture a combination of an experienced Head of support and a support agent.
My mission is to start your customer support operations and implement best practices while answering your customer's inquiries. And you can concentrate on other areas in your business!
In a customer support audit, I will analyze your current customer support situation, processes, and challenges.
Based on the audit, you will receive a tailored report focusing on specific and effective ways of improving and optimizing your specific customer support function.