Hello,

I am Jonna!

I mentor new CS leaders to success in their job and develop their career.

I am doing a mini-mentoring for 10 selected CS leaders for FREE.

Slots available: 8/10.

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Are you a leader manager who feels like you're by yourself, not getting the support you need to be successful at your role while helping to keep your boss happy?

When was the last time you were acknowledged how important work you do in CS?

 

You want to be successful in your job, and progress in your career, but don't know how to get there?


I can help!

 

I've been in your shoes before, and I know how frustrating it can be....

But I also know what it takes to turn a good CS operation into a great one!

 

How it would feel to be excited every day about your job?

Do you need support to boost your career in CS, be successful in your job and feel good about what you do 9 to 5?

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My story

I am an ex-Head of Support and ex-Head of Service Quality, and obviously passionate about CS. I have been in CS over 20 years now, and I have led a CS departments over 10 years.

 

I recently jumped off from the hamster wheel to pursue my dream to become a solopreneur to have a bigger impact in the field of CS: the more companies and people I work with, the more I can increase employee and customer happiness. It is time to give back to the world!

Throughout my career I have established a customer support department twice from scratch and extended it to 24/7 & multi-language support. That was hard!

 

I have worked in a small and big companies with different setups, so I have quite a good understanding of the challenges CS leaders experience. 

 

My years as a CS leader were filled in with several mistakes, and I wished I’d had someone to brainstorm ideas or problems with. I did not have anyone to discuss with or get guidance. I was alone, using common sense to get things done.

 

The road was hard, slow, and long to success. It contained a lot of long days and sleepless nights. I was exhausted, but nobody knew it! I am here to shorten that road for you and to help you to get stuff done easier. 

I want to be sure to share all of my knowledge and experiences with you so that you do not feel alone, but have access to a sounding board and a guide who knows how it is to work in CS.

If this resonates with you, and you'd like to have someone to walk the journey with you, what are you waiting for! Connect me in Linkedin and let me know how I could help you. Don't be shy. I am nice!