Grow your business
through excellent
customer support


Customer-centric mindset without forgetting internal efficiency.

"We hired Jonna to assist us in putting more structure to our existing Customer Support Operations.

She is clearly an expert in this domain and not only gave us great ideas but also helped to implement them in our organization.

I can now concentrate more on my core tasks. Jonna is professional, reliable and a pleasure to work with!"

 Nick Golovin

CEO, Datavirtuality GmbH

Helping companies with the following challenges

  • Scaling support operations while your business is growing
     

  • Getting started with your customer support
     

  • Worrying about your customer support department and its performance
     

  • Lacking time and know-how on how to set up functional tools for customer support
     

  • Unclarity about costs, metrics to follow and how to measure performance
     

  • Low customer satisfaction
     

  • Messy processes and a lack of ownership

on demand

Consulting hours on your demand to solve already identified issues in your Customer Support department.

Get the help when you need it.

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on mission

Imagine a combination of experienced head of support and a support agent.

On a mission to get started with your customer support operations, implementing best practises while serving your customers

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on audit

In a customer support audit we will analyze your current customer support situation, processes, and challenges.

Based on the audit, you will receive a tailored report focusing on specific and effective ways of improving and optimizing your specific customer support function.
 

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Hi! I am

Jonna

With over 20 years in customer support, including establishing two customer support departments from scratch, I have a wealth of experience in designing, implementing and leading outstanding customer support functions. I am excited to share my expertise with you!

You'll GET...

help to break down the process of designing and building a customer support function into easily digestible bites. 

You'll receive creative ideas and proven strategies to either set up or scale your customer support operations.

Outstanding customer support is not just what customer experiences.
 

It is as much about having efficient and effective internal

processes and systems

Be the business whose clients return again and again after contacting your customer support!

A fresh pair of eyes can provide new perspectives or ways of thinking

CONTACT

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